The evolution of digital technologies and the speed at which the market moves have necessitated that every advantage must be maximized. This requires the organization to discover its own strengths and weaknesses, identify opportunities and ruthlessly take them.
Enterprise Business Process Analysis
Methods of analysis have had to move in sync with technical advancement, meaning precision, speed and insight have all become integral tenets. Enterprise business process analysis (EBPA) has emerged as the pre-eminent approach to meeting these demands. It is defined by Gartner as, “the discipline of business and process modeling aimed at transforming and improving business performance with an emphasis on cross-viewpoint, cross-function analysis, and strategic and operational decision support.”
It is a broad definition; which Gartner have unpacked by outlining four key segments:
- Strategy to execution: Delivering organizational goals in the form of tangible projects
- Business process analysis: Optimizing specific process to gain efficiency and effectiveness
- Enterprise architecture (EA): Holistically analyzing, planning and modeling business structures
- DigitalOps: Technologically planning, modelling, coordinating, governing and monitoring the processes and resources associated
In essence, as the name suggests, EBPA has evolved further than similar, more limited, disciplines, democratizing process improvement and interfacing with a variety of departments within the organization.
A Customer Focus
A major effect of digitalization is that the customer has been put in control, and organizations that fail to prioritize the customer journey will fall by the wayside. The idea behind process analysis should now be to ensure that this does not happen, and the addition of the ‘enterprise’ prefix reinforces the necessary integration and overlap with EA.
Effective EBPA involves storing all ideas in the repository; acting as a single source of truth where all models and frameworks of business processes are kept. The wider organization is able to collaborate on business process models, activity diagrams, value chains and associated documentation using a centralized repository.
Working together business analysts, process modelers and enterprise architects are able to deliver customer value and enhance the experience. By keeping everything in one place it becomes possible to run powerful reporting and analysis, sharing data with the EA team and capturing process improvement metrics and metadata such as costs, resources and waste indicators.
Of course, this requires the right tooling and iServer is designed to facilitate enterprise business process analysis, allowing you to assess, manage and visualize process change throughout its lifecycle by seamlessly modeling processes and analyzing areas of improvement to deliver real business value. The collaborative platform also features out-of-the-box support for industry standards and business process improvement activities.
Find out more about how iServer can facilitate your EBPA initiatives with a free demo.