Since 2021, more than 150 customers have successfully migrated to OrbusInfinity. The process has been iterated and engineered to get you live in the cloud in days or just a couple of weeks, not months. Purpose-built automation tools ensure rapid and high-integrity data migration, with the entire process guided by our expert consulting team with deep knowledge of both products. A dedicated onboarding manager will oversee the migration logistics, while also supported by your Customer Success Manager, who will stay with you following go-live to ensure you maximize ongoing value with OrbusInfinity.

Understandably, there is no "one size fits all".  Specific migration timelines are influenced by data and technical readiness, user community size, and your plans and objectives for using OrbusInfinity. We do everything we can to ensure a painless and efficient process, which many organizations complete in days or weeks, not months. Prior to migration, we work with you to fully understand your needs and requirements, so you have complete upfront clarity of the required process and effort.

We understand that some of these changes will raise questions about current and future costs. We're offering a number of special incentives and additional pricing flexibility in the near term to help customers smooth the transition to OrbusInfinity. Your Account Manager will be able to explore options with you and will ensure you have a clear and fair proposal to migrate to OrbusInfinity and to realize the significant additional value it offers.

Historically, Orbus offered a hosting service to ensure Cloud-only and Cloud-first organizations had a way to access the iServer platform, which was built for on-prem deployment. With OrbusInfinity, we provide a market-leading and built-for-cloud offering that promises a far better user experience than hosted access to iServer. At the same time, iServer remains available and fully supported for high-security organizations and other select markets who are as yet unable to work in the cloud.

Orbus is committed to ensuring continuity of our partnership, either in the cloud or on-prem where needed. Wherever possible, our recommendation will be to migrate to OrbusInfinity, which ensures access to the latest innovation in the cloud. Where this is not possible, hosted customers have the option to utilize their existing licenses for an on-prem deployment of iServer. Speak to your Account Manager to find out more.

Maintenance for iServer Perpetual license holders will end on December 31, 2025. From January 1, 2026, only subscription license holders will be supported on iServer. It is important to note that existing iServer subscription customers will be fully supported beyond this date, and iServer customers who are unable to migrate to OrbusInfinity may purchase subscription licenses to ensure continuity of support and updates. Unsure if you are a perpetual or subscription license holder? Contact your Account Manager.

Most customers will find it advantageous to migrate to OrbusInfinity.  That said, for those unable to migrate to cloud (select customers and markets), iServer remains a fully supported product. It is important to note, however, that iServer will only be available for on-prem deployment after December 31, 2024; and only on a subscription basis after December 31, 2025.

Beyond the benefits of cloud, hundreds of customers are choosing OrbusInfinity because of the market-leading capabilities it offers - and it won't stop there. Orbus is investing deeply in an accelerated innovation roadmap to support the next generation of transformation challenges with AI, visualization, and enhanced data management. Talk to your Account Manager for the latest view of our mid-term roadmap.

Our global Account Management team stands ready to support you as you navigate this journey with us. Whether it is to see and understand OrbusInfinity in more detail, or to chart your commercial path, contact your Account Manager for any questions you may have.