Orbus Software, a leading provider of enterprise architecture and decision intelligence solutions, has been recognized as a Gartner Peer Insights Customers’ Choice in the Voice of the Customer for Enterprise Architecture Tools 2023 report. We believe this recognition is a testament to the company's commitment to delivering outstanding user experiences and solidifies its position as a trusted leader in the industry.
Our customers' satisfaction speaks volumes, and we're proud to have achieved remarkable ratings across various categories. With a 'willingness to recommend' rating of 96%, our customers have expressed overwhelming satisfaction with our offerings.
The positive feedback from our user base has been incredible. We have received an impressive average rating of 4.7 out of 5, with 97% of reviews awarding us 4 or 5 stars. We're especially thrilled to see that 72% of those reviews awarded us 5 stars, highlighting the high level of customer satisfaction.
We've also received recognition for our product capabilities, sales experience, deployment experience, and support experience, with ratings of 4.6, 4.7, 4.7, and 4.8 out of 5, respectively.
This recognition as a Customers' Choice vendor positions us in the upper-right quadrant of the Voice of the Customer report, signifying our ability to surpass market benchmarks for overall user experience, as well as user interest and adoption. By consistently delivering exceptional solutions and providing exemplary customer support, we believe we have solidified our position as a leader in the industry.
Our CEO, Gareth Burton, expressed his gratitude, stating, “We are honored to be recognized as a Gartner Peer Insights Customers' Choice vendor. We believe this recognition reaffirms our dedication to customer satisfaction and validates the value our solutions bring to organizations worldwide. We remain committed to innovating and delivering cutting-edge products that address our customers' evolving needs.”
For IT decision makers, Gartner Peer Insights' Voice of the Customer is a valuable resource, offering insights derived from aggregated peer reviews. These reviews provide a comprehensive perspective on implementing and operating a solution, assisting organizations in their purchasing process. It's important to note that the report includes only vendors with a minimum of 20 eligible published reviews, along with specific ratings criteria. We're proud to be featured alongside other reputable vendors such as Bizzdesign, BOC Group, Enterprise Architecture Solutions, LeanIX, MEGA International, and ValueBlue.