IT Brief Australia: Transforming Public Service Delivery Through Enterprise Architecture

In a recent article for IT Brief, Peter White, APAC Managing Director at Orbus Software, delves into a compelling case study that showcases the transformative power of enterprise architecture in the public sector. The article highlights how one of Orbus Software’s customers, a major government agency, successfully leveraged enterprise architecture to modernize its operations and significantly improve public service delivery. 

The challenge: Navigating a complex technological landscape   

The government agency was grappling with outdated systems and fragmented processes that hindered its ability to deliver efficient public services. The agency needed a comprehensive solution that could not only provide a unified platform to provide visibility and insights into its architectural framework, but also provide a scalable framework for future growth and digital transformation. 

The solution: Implementing OrbusInfinity  

To address these challenges, the agency selected Orbus Software’s enterprise transformation platform OrbusInfinity. Assessed to a PROTECTED level by the Australian Government's Information Security Registered Assessors Program (IRAP), the platform meets the stringent security and compliance standards required for government operations in Australia. This tool provided the agency with a comprehensive framework to map its entire IT landscape, identify inefficiencies, and develop a unified, strategic roadmap for transformation.  

The impact: Tangible benefits for public service delivery 

With OrbusInfinity, the agency was able to:  

• Establish a central source of truth 

• Identify clear ownership of applications 

• Align strategic goals with business capabilities to guide investment and resource allocation  

• Transition from spreadsheet-based tracking of business initiatives, saving approximately 7-10 days of effort each quarter 

• Retire 41 applications, significantly streamlining the technology portfolio 

A blueprint for public sector digital transformation 

This case study is a testament to the pivotal role of enterprise architecture in modernizing public services. As states like Victoria, New South Wales, and Queensland invest heavily in digital infrastructure—despite fiscal challenges—they demonstrate a commitment to enhancing service delivery and embracing new technologies. With Queensland alone committing $200 million to its digital economy strategy, the impact of such investments will be profound. As these initiatives unfold, enterprise architecture will be crucial in ensuring these transformations are both effective and sustainable, shaping the future of public services across Australia.