ITIL Poster Series: Generic Process Model

Business Process Analysis

May 19, 2023

The ITIL framework uses the concept of processes throughout. Our poster shows you the basic elements of a generic process. Consider this when you look at the processes you use in your own organization - if any parts are missing, why are they missing and do they make a difference to the performance of the process and delivery of the outcome?

Last updated on

September 26, 2025

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The ITIL framework uses the concept of processes throughout. Our poster shows you the basic elements of a generic process. Consider this when you look at the processes you use in your own organization - if any parts are missing, why are they missing and do they make a difference to the performance of the process and delivery of the outcome?

Last updated on

September 26, 2025

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