Customer success
IMB Bank
"OrbusInfinity offers the visibility and decision-making transparency to enable one person to tap into the mindsets of so many different subject matter experts."
Manager of Enterprise Architecture
Noel Knox
AT A GLANCE
Industry
Financial Services
Region
APAC
Use Case
Enterprise Architecture, Application Architecture, Business Capability Management, Business Process Foundations, Sustainability Management
The Challenge
IMB Bank is a prominent Australian mutual bank established in 1880, with over $8.1 billion in assets. It is recognized globally for its excellence, including by Forbes as one of the World's Best Banks and by Canstar for Australia's Most Satisfied Customers.
To continue leading the evolving financial services industry, in 2020 IMB Bank embarked on a mission to revamp its enterprise architecture. It needed a solution that would:
- Integrate with its existing technologies, such as Microsoft 365 and Visio
- Enable enterprise architects to establish a robust framework and allow subject matter experts to contribute effectively
- Aggregate various data sources into a single view for informed decision-making
- Simplify the complex TOGAF framework, making it accessible and valuable to all stakeholders
The Solution
IMB Bank selected OrbusInfinity for seamless integration with Microsoft 365, resulting in swift implementation and immediate insights.
- Familiar technology: Leveraged Microsoft 365 for easy onboarding
- Rapid setup: Re-ingested applications and recreated portfolio within two weeks
- High-level insights: Provided immediate strategic view and evolving clarity
The Result
OrbusInfinity played a pivotal role in IMB Bank's efforts to optimize its infrastructure, leading to substantial savings in manual effort, employee time, and costs.
- Technology upgrades: Reduced time to remove thin-client technology from 12 months to six, and decreased virtual workloads by over 50% within a year
- Server reduction: Turned off over 150 servers, reducing costs and administrative efforts
- Platform rationalization: Consolidated lending platforms, removed 300 applications, and reduced virtual server farm by 51%
The bank also used OrbusInfinity's Sustainability Lens to enhance sustainability and operational resilience, significantly impacting its CPS 230 operational risk management and environmental, social, and governance efforts.
- Data governance and privacy: By mapping over 30,000 data entities, the bank gained detailed insights into data placement, rationalization, and consolidation opportunities. This comprehensive data governance enabled better decision-making and compliance with privacy reforms.
- Risk management framework: Implementing the bank's risk management framework into OrbusInfinity created an operational risk taxonomy and an enterprise risk platform. This integration allowed the bank to link information assets and processes, enhancing the depth and speed of risk management without involving multiple stakeholders.
- Evolving regulatory environment: OrbusInfinity helped the bank navigate constant regulatory changes by providing visibility into the impacts of both risk and compliance. This enabled the bank to make conscious decisions that balanced regulatory requirements with member service improvements.