Customer success
Global Conglomerate
"Now, everything is centralized in one place – a single source of truth."
Enterprise Architecture
Director
AT A GLANCE
Industry
Telecommunications
Region
NAM
Use Case
Application Architecture Management, Technology Architecture Management, Business Capability Management, Application and Technology Roadmapping
The Challenge
Managing a vast IT landscape across multiple business units and regions proved increasingly difficult, leading to inefficiencies and misalignment between technology and business objectives. Without a unified platform, teams relied on disconnected spreadsheets and siloed documentation, making it challenging to maintain consistency and visibility.
- Disconnected and siloed documentation
- Lack of a single source of truth for applications and technologies
- Difficulty aligning IT investments with business priorities
- Inefficiencies caused by spreadsheet-based tracking
The Solution
To address these challenges, the company adopted Orbus iServer and later migrated to OrbusInfinity, leveraging its cloud-native capabilities and seamless integration with Microsoft 365. This transition provided a centralized platform for enterprise architecture, improved data consistency, and enhanced collaboration between IT and business stakeholders.
The Result
By implementing OrbusInfinity, the company achieved significant improvements in IT operations:
- Greater visibility and decision-making – A centralized application portfolio provided leadership with a clear view of capabilities and supporting applications.
- Standardized documentation – Object-based diagramming ensured consistency across projects.
- Enhanced collaboration – Integration with ServiceNow improved data accuracy and strengthened teamwork between EA and CMDB teams.